A brand new Microsoft bug is stopping sure Outlook customers from accessing encrypted emails

A brand new over-the-air (OTA) software program patch from Microsoft, construct 19426.20218 of the Outlook (Basic) Home windows shopper, has inadvertently launched a novel bug into the enduring e-mail program: upon updating, customers are reporting the shortcoming to open ‘encrypt solely’ emails via common means (via TechRadar)

Upon updating to this bugged construct of Outlook (Basic), making an attempt to open an ‘encrypt solely’ e-mail could end in an error message showing on-screen. Somewhat than enterprise as common, textual content will seem inside the app’s Studying Ache part that reads: “This message with restricted permission can’t be considered within the studying pane till you confirm your credentials. Open the merchandise to learn its contents and confirm your credentials.” Opening the email then ends in a null “message_v2.rpmsg” attachment file showing, which might’t be learn in-line.

Over on the official Microsoft support website, the corporate acknowledges traditional Outlook’s newly-broken habits, with the standing part of the web page writing: “The Outlook Group is investigating this difficulty for a repair. We’ll replace this matter once we know extra.”

Three workaround strategies can be found

You will must depend on these stopgap options till Microsoft points one other Outlook patch

In case you’re an lively Outlook (Basic) consumer on Windows 10 or 11, and if the damaged OTA code has already crushed you to the replace punch, there are three predominant interim options obtainable at your disposal. Firstly, Microsoft itself has printed the next steps as a brief repair:

1. Navigate to the Choices tab inside the primary ribbon menu on the prime of the display, after which choose the Encrypt possibility.
2. Subsequent, faucet or click on on Do Not Ahead.

If this does not do the trick, Microsoft additionally gives a secondary workaround, which includes reverting to an older model of traditional Outlook from earlier than the problem arose in construct 19426.20218. To roll again your software program, comply with these steps:

1. Save all of your work after which shut all operating 365 Copilot / Workplace 365 functions.
2. From right here, open an elevated Command Immediate (the Command Immediate in its elevated kind is accessible by way of Home windows Search > Command Immediate (Admin) or by right-clicking on the Home windows emblem button and choosing Terminal (admin).
3. Subsequent, run the next command inside the Command Immediate interface:

"%programfilespercentCommon FilesMicrosoft SharedClickToRunofficec2rclient.exe" /replace consumer updatetoversion=16.0.19426.20186 Lastly, as a remaining resort, you possibly can think about switching to a different Home windows 11 e-mail shopper for viewing incoming ‘encrypt solely’ emails — not less than till an official patch is pushed out to Outlook (Basic). Choices embrace the primary Outlook.com web site, the brand new web-based Outlook app for Home windows, in addition to third-party choices like Wino Mail, Mozilla Thunderbird, and Spark Mail.